FAQ

They're indicative, published so you can tell early whether we're in your range. Every engagement still gets a written, fixed-scope estimate based on your actual requirements before anything is agreed — the number on the page is a starting point for that conversation, not a quote.

Both, depending on the work. Scoped projects — custom software, web apps, mobile apps, MVPs — are fixed-scope: one price for an agreed set of deliverables. Team augmentation and day-rate work are billed hourly or monthly, because the whole point is flexible capacity, not a fixed deliverable.

A fixed-scope engagement starts with a signed statement of work and a deposit of 30% of the first phase; the rest is billed against milestones. Retainers and team augmentation are billed monthly. Full terms are in our Refund & Cancellation Policy.

It goes through a written change request with a revised estimate before we continue. We don't quietly absorb scope creep into the original price, and we don't stop work to argue about it — you get a number, you decide, and only then does the change happen.

No — the published bands are VAT-excluded. Your written estimate will state the applicable VAT treatment for your engagement.

We reply within one business day. If there's a fit, we turn your enquiry into a written, fixed-scope estimate before anything else happens — you're not committing to a sales call to find out roughly what this costs.

It depends on the service: an MVP typically runs 8–12 weeks, a full custom software or web application build 10–18 weeks, a code audit 2–4 weeks. Your written estimate states the specific timeline for your scope, not a generic range.

The engineers doing the work, not a rotating account manager. You get a weekly check-in during active build phases and async updates in between, through whatever channel makes sense for your team.

Yes, on every build. Nothing goes to production without going through a staging environment first, and you can look at the staging link at any point during the engagement, not just at the end.

The same way we work with clients in Portugal — remotely, in your working hours. We're a Western European Time studio, which for most of our EU and UK clients means a genuinely overlapping working day, not a handoff across a large time gap.

You do. Code and IP transfer to you on completion and full payment — that's a standing commitment, not a negotiated extra. There's no licensing arrangement that leaves you dependent on us to keep running your own product.

Where we use open-source libraries or paid third-party services (a payments provider, a hosting platform), those remain subject to their own licences or your own accounts — we'll tell you plainly what's in the stack and what it depends on, so there are no surprises after handover.

Yes. Handover includes the full source code repository, environment access and a written maintenance guide — not a zip file with no explanation.

Yes. We'll sign a mutual NDA before any scoping conversation that requires sharing confidential information — just ask.

Yes. We're a Portuguese business operating under GDPR and Lei n.º 58/2019, with the CNPD as the supervisory authority. Our own website collects no personal data server-side by default — see the Privacy Policy for exactly what is and isn't collected.

For a client engagement, data handling is agreed as part of the statement of work and depends on your infrastructure choices — we'll document exactly where project and user data lives before we start building. For the website itself, our enquiry form transmits nothing to us; it opens a pre-filled email in your own mail client.

Dependencies are kept current, access follows least-privilege by default, and code goes through review before it merges. For anything handling sensitive data, we agree specific security requirements with you at the scoping stage rather than assuming a default.

Access we were given to build or maintain your system is handed back or revoked as agreed at handover — we don't retain standing access to a client's production systems once an engagement ends, unless you've asked us to under an active support retainer.